This position is responsible for preparing platelet products that meet the safety, purity , and potency requirements of the FDA and AABB. In addition, the position is responsible for sampling and testing QC samples.

Essential Functions:

• Uphold a customer service level that ensures every attempt is made to meet the customer's needs
• Must be able to confidently communicate and interpret intermediated information in English to all members of the public and CBC staff
• Must be able to read and follow departmental standard operating procedures
• Obtain samples for quality control or requested testing from various product as assigned
• Perform testing on sample/product as allowed by regulatory agencies (in general, the position can perform testing low complexity testing)
• Perform sterility on platelet unity including both conventional and pathogen reduced pathways
• Manufacture platelets into appropriate configurations using electronic or manual methods
• Maintain accurate and complete records and act as the primary reviewer
• Label a variety of blood products and perform release duties as assigned
• Independently perform self-review of tasks completed and critique appropriately
• perform required equipment maintenance, troubleshooting, and quality control on assigned instrumentation
• Identify problems that may adversely affect products, perform corrections, if applicable, and quarantine when required.
• Respond to environmental/storage alarms and perform corrective action when necessary.
• Exemplifies CBC's Customer Service Mission and Core Values

Other Functions:

• General lab cleaning with appropriate disposal
• Assist with supply receipt and inventory
• Push/pull a wheeled cart up to 100 lbs.
• Maintenance and cleaning of printers as scheduled
• filing documentation for the department as required
• Makes recommendations to improve organizational processes
• any related duties as assigned.

Requirements:

• High school diploma or equivalent or higher required: College credits equivalent to an associate degree preferred.

Experience:

• None required

Knowledge. Skills & Abilities:

Knowledge:

• Working knowledge of AABB, FDA, and OSHA regulations
• Working knowledge of computerized accounting systems
• Knowledge of a variety of software applications (Microsoft Office Suite)

Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent Customer Service skills.
• Ability to solve problems and work independently.
• Ability to work well with others.
• Excellent organizational skills and ability to multi-task.
• Strong attention to detail in all work processes.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated pose, tact and diplomacy in dealing with a variety of staff up to and including executive leadership.
• Ability to communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations
• Ability to work in a strong team environment.
• Ability to plan and organize job tasks or resources in an efficient manner.
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions or approaches to problems within established policies and procedures.
• Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.