Responsible for the overall planning, development, and implementation of donor recruitment for the blood center. Develops and implements marketing activities in collaboration with local and enterprise marketing personnel. Achieves annual collection goals and sets the strategic direction of the department.

Supervision Exercised:

This position does supervise staff.

Primary Duties, Responsibilities or Activities Required by Job

• Oversees the daily operations of the donor recruitment department.
• Personnel-Responsible for hiring, training, motivating, rewarding, and discipling of staff. Completes annual performance evaluations of direct reports.

• General Management- Oversees all administrative aspects of the department. Plans, organizes, and implements strategies which ensure goals are met. These strategies include the education, promotional, and volunteer programs necessary to generate community participation in the blood program. Works in collaboration with local and enterprise marketing to develop campaigns, donor incentives, collaterals, and partnerships.
• Analytical- Analyzes recruitment, donor management and volunteer activities for effectiveness and makes changes to improve performance.
• Communication- Develops effective intra and inter departmental relationships to achieve both local and NYBC enterprise-wide goals. Works with peers to develop new programs and resolve issues.
• Develops strategic priorities for community relations and supports media relations.
• Regulatory- Ensures all activities take place in accordance with regulatory guidelines. Oversees the development and implementation of standard operating procedures (SOPs) and policies.
• Financial- monitors and manages annual operating budgets.

Other Secondary Functions:

• Attends professional development seminars, conferences and meetings as required.
• Any related duties as assigned.
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This position is based in Kansas City.

Regular local travel and occasional travel to other NYBCe Divisions or Conferences.

Education:

Bachelor’s degree in business, Marketing, Public Relations, Communications, or a related field, or in lieu of degree, equivalent work experience.

Related Experience:

10 years’ experience in recruitment or sales/marketing with 3 years’ experience supervising/managing staff.

Any combination of education, training and experience equivalent to the requirements above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Required Licenses:

Valid Driver's license.

Required Knowledge, Skills & Abilities:

Knowledge:

• Knowledge of the best practices in sales and marketing.
• Knowledge of group dynamics, customer maintenance techniques and negotiation skills.
• Knowledge of computerized software applications such as MS Office.
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Skills:

• Exceptional presentation skills.
• Excellent verbal and written communication skills
• Excellent sales and customer service skills
• Strong follow-up skills
• Strong interpersonal skills and professional demeanor.
• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.

Abilities:

• Ability to manage projects of varying complexity and meet deadlines.
• Ability to prepare and deliver clear, concise, and effective written and oral communications.
• Ability to relate to a diverse group of customers/clients.
• Ability to work in a strong team environment.
• Ability to plan and organize job tasks or resources in an efficient manner.
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to deal effectively with a variety of people and to maintain professional public relations.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Collaborate with others and work effectively in a team environment.
• Identify and implement actionable steps to resolve problems.