·         Upholds a customer service level that ensures every attempt is made to meet the following internal and external customer needs: friendliness, understanding and empathy, fairness, options and alternatives, and information.

·         Monitors and acknowledges orders via on-line ordering system.

·         Receive incoming calls. Handle all communication in courteous and professional manner.

·          Classify and process orders according to urgency. Arrange for appropriate transportation.

·         Accurately select and process units requiring product modification. Perform irradiation processing when required.

·         Stock products in an orderly manner when released to inventory. Stock and reorganize other products/supplies as required. Inspect and appropriately handle inventory returned from customers.

·         Perform equipment checks and maintain equipment. Prepare and maintain blood shipment boxes.

·         Manage incoming specimens: assist internal customers with transportation needs, inquires and requests, where possible

·         Maintain accurate and complete records.

·         Facilitate interstate shipments, including waybill completion and entry of imported units into the computer system.

·         Manage nonconforming product. Unsuitable product for example, recalls, quarantine unsuitable returns according to applicable procedure

·         Accurately select units and pack orders to maintain acceptable temperatures for shipment. Perform visual inspection of units prior to shipment. Ship miscellaneous transfusion supplies. Ship biohazard orders appropriately.

·         Appropriately respond to all system alarms

·         Select and ship all Biocare Orders.

·         Order supplies as needed from the Purchasing department.

·         Perform irradiation quality control as need.

·         Perform monthly inventory of Biocare products.

·         Help organize the relocation of products during an emergency event.

·         Is available on call as needed to assist the department.

·         Monitor inventory in center and at hospitals, minimize outdates by proper products utilization.

·         Assist in organization during batch quarantine events.

·         Perform shipment quality control as needed.

·         Support organizational quality efforts by working and counseling staff on any nonconformance that may occur.

·         Oversee the traffic and work flow of the department.

·         Is responsible for scheduling staff sufficient to meet the needs of the department.

·         In conjunction with the Department Manager and Executive Management, oversees the management of the inventory of blood, blood components, plasma derivatives and other products for customer use.

·         Assist in the coordination of production planning with Donor Services, Component Laboratory, and Outpatient Apheresis Department.

·         Maintains prompt and regular attendance.

·         Exemplifies CBC’s Customer Service Mission and Core Values.

Other Functions:

• Attend departmental staff meetings.
• Attend all applicable in-house training.
• Participate in other meetings and committees as requested by department manager.
• Assist department supervisor in carrying out departmental goals and objectives.
• Assist in the oversight of inventory management.
• Makes recommendations to improve organizational processes.
• Will be required to follow the dress code regulations of the department.
• Any related duties as assigned.