Essential Functions:

• Upholds a customer service level that ensures every attempt is made to meet the following internal and external customer needs: friendliness, understanding and empathy, fairness, options and alternatives, and information.
• Monitors and acknowledges orders via on-line ordering system.
• Receives incoming calls. Handles all communication in courteous and professional manner.
• Classifies and processes orders according to urgency. Arranges for appropriate transportation.
• Accurately selects and processes units requiring product modification. Performs irradiation processing when required.
• Stock products in an orderly manner when released to inventory. Stocks and reorganizes other products/supplies as required. Inspects and appropriately handles inventory returned from customers.
• Performs equipment checks and maintain equipment. Prepares and maintains blood shipment boxes.
• Manages incoming specimens: assist internal customers with transportation needs, inquiries and requests, where possible.
• Maintains accurate and complete records.
• Facilitates interstate shipments, including shipping documentation and entry of imported units into the computer system
• Manage nonconforming product/unsuitable product for example, recalls, quarantine, unsuitable returns, according to applicable procedures.
• Accurately selects units and packs orders to maintain acceptable temperatures for shipment. Performs visual inspection of units prior to shipment. Ships miscellaneous transfusion supplies. Ships biohazard orders appropriately.
• Appropriately responds to all alarms.
• Maintains prompt and regular attendance.
• Exemplifies CBC’s Customer Service Mission and Core Values.

Other Functions:

• Attend departmental staff meetings.
• Attend all applicable in-house training.
• Participate in other meetings and committees as requested by your Supervisor.
• Makes recommendations to improve organizational processes.
• Will be required to follow the dress code regulations of the department.
• Any related duties as assigned

Education & Experience:

Education:

High School diploma or equivalent.

Experience:

Previous experience in customer service or performing duties in a related area.

This position is responsible for taking orders for blood products, services and commercially prepared plasma derivatives. Prepares orders for delivery. Performs final product inspection prior to shipment. Assists with the organization of inventory. Assure the compliance of the Distribution Department with CBC’s quality system requirements.

Schedule: Tuesday through Saturday, 7:00 am to 3:30 pm.

Supervision Exercised:

This position does not supervise staff.

Supervision Received:

Under supervision of assigned managerial staff.

Quality Statement:

Supports organizational quality efforts by accepting responsibility for:

• Reporting any problems relating to the product, process and quality system.
• Participating in the implementation of solutions to problems.