Essential Functions:

Uphold a customer service level that ensures every attempt is made to meet the customer's needs.

• Must be able to confidently communicate and interpret intermediate information in English to all members of the public and CBC staff.
• Must be able to read and follow departmental standard operating procedures.
• Obtain samples for quality control or requested testing from various product as assigned.
• Perform testing on sample/product as allowed by regulatory agencies (in general, the position can perform testing low complexity testing)
• Perform sterility on platelet units including  both conventional and pathogen reduced pathways.
• Manufacture platelets into appropriate configurations using electronic or manual methods
• Maintain accurate and complete records and act as the primary reviewer
• Label a variety of blood products and perform release duties as assigned
• Independently perform self-review of tasks completed and critique appropriately
• Perform required equipment maintenance, troubleshooting, and quality control on assigned instrumentation
• Identify problems that may adversely affect products, perform corrections, if applicable, and quarantine when required
• Respond to environmental storage alarms and perform corrective action when necessary
• Exemplifies CBC's Customer Service Mission and Core Values

Other Functions:

• General lab cleaning with appropriate disposal
• Assist with supply receipt and inventory
• Push/pull a wheeled cart up to 100 lbs
• Maintenance and cleaning of printers as scheduled
• Filing documentation for the department as required
• Makes recommendations to improve organizational processes.
• Any related duties as assigned.

Requirements:

Education:

• High school diploma or equivalent or higher required; College credits equivalent to an associate degree preferred.

Experience:

None

Knowledge:

• Working knowledge of AABB, FDA, and OSHA regulations
• Working knowledge of computerized accounting systems
• Knowledge of a variety of software applications (Microsoft Office Suite).

Skills and Abilities:

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to solve problems and work independently.
• Ability to work well with others.
• Excellent organizational skills and ability to multi task.
• Strong attention to detail in all work processes.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated pose, tact and diplomacy in dealing with a variety of staff upt o and including executive leadership.
• Ability to communicate clearly and with authority, both in writing and verbally, to others in one-on-one or small group settings
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to plan and organize job tasks or resources in an efficient manner.
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple completing tasks and demands.
• Ability to use logic and reasoning to identify and analyze the strengths and weaknesses of alternative solutions, conclusions or approaches to problems within established policies and procedures.
• Ability to identify complex problems in a teimely manner, decipher information to develop and evaluate options and implement solutions.

Performs as a member of the Laboratory Team.

This position is responsible for preparing platelet products that meet the safety, purity, and potency requirements of the FDA and AABB. In addition, the position is responsible for sampling and testing QC samples.

Supports organizational and departmental quality efforts by accepting responsibility for:

• Reporting any problems relating to the product, process, and quality system, and
• Participating in implementation of solutions to problems.

Adheres to the following mission statements related to the following:

• Organizational: To provide blood and support services that meets the needs of the recipients, donors, physicians, and hospitals.
• Production and Distribution: As a team, we produce, test and supply the right products at the right time to recipients/hospitals, while utilizing safety and quality standards through the joint efforts of an engaged and motivated staff.
• Product Testing and Quarantine Lab: As a team, we perform quality control through the analysis, quarantine, and release of life—saving products to ensure safety, purity, and potency in an efficient and timely manner.