Under the supervision of the Site Manager / Manager of Mobile Operations / Field Supervisor / Assistant Manager, assumes responsibility for supervising the staff in collections at fixed and/or mobile sites. Monitors the collection activities to ensure compliance with Standard Operating Procedures. Serves as resource for donor eligibility and phlebotomy complications. Responsible for meeting projected production goals. Delegates duties to staff; coordinates with mobile chairperson. Promotes positive image of CBC to community. Performs duties of Site Manager in their absence (fixed site CS only).

Essential Functions:

• Supervises blood collections at fixed/mobile sites.
• Trained on all tasks required of Donor Care Technicians I, II, III, IV & V (as applicable).
• Functions as a resource for staff in regard to donor criteria and vein suitability.
• Functions as a resource for donor questions and concerns.
• Functions as a resource for difficult venipunctures.
• Reviews QC documentation.
• Ensures staff compliance with SOPs.
• Determines job assignments, breaks and mealtimes for staff.
• Coordinates with mobile chairperson and volunteers.
• Handles or seeks help for emergencies that occur.
• Ensures compliance with CBC safety policies and procedures.
• Maintains confidentiality of personal information regarding donors and staff.
• Responds to staffing problems, donor/staff complaints, and counsels donors and staff as needed.
• Provides written evaluation of staff in regard to performance and compliance with SOPs.
• Provides documentation when needed regarding staff behavior and/or attendance problems.
• Promotes customer service and a positive image of CBC to the community.
• Maintains prompt and regular attendance.
• Responsible for responding to temperature/humidity alarms (as applicable).
• Responsible for maintaining and reconciling monthly equipment inventory (as applicable).
• Must be able to confidently communicate and interpret intermediate information in English to all members of the public and staff.

Requirements

• High school diploma or equivalent.
• Degree in Business or Biological Science preferred or equivalent experience.
• Supervisory experience required.
• Phlebotomy experience preferred. (Willing to train phlebotomy skills.)
• Current CPR certification or obtain within six months of hire.
• Prefer an individual with at least 12 months experience in Blood collections, Phlebotomy and CBC, DA, AABB and OSHA regulations.
• Valid MO Class E Driver's License or KS Class C Driver's License with excellent driving history (if applicable).

• FLEXIBILITY TO WORK VARIOUS SCHEDULES IS A MUST.

Skills

• Excellent written and verbal communication skills to successfully communicate with staff, donors and chairpersons.
• Strong interpersonal skills to interact positively with a variety of individuals.
• Excellent customer service skills.
• Critical thinking and problem solving skills.
• Ability to work independently and as a part of a team.
• Ability to supervise a large, diversified staff.
• Excellent organizational skills and ability to multi-task.
• Phlebotomy skills.
• Computer skills.
• Good driving skills (if applicable).
• Ability to meet projected production goals.
• Ability to manage staff within attendance and performance guidelines.

 Knowledge

• Excellent knowledge of donor criteria and the interview and blood collection procedures.
• Excellent knowledge of vein suitability.
• Excellent knowledge of blood collection complications and care procedures to follow.

Under the supervision of the Site Manager/Manager of Mobile Operations/Field Supervisor/Assistant Manager, assumes responsibility for supervising the staff in collections at fixed and/or mobile sites. Monitors the collection activities to ensure compliance with Standard Operating Procedures. Serves as a resource for donor eligibility and phlebotomy complications. Responsible for meeting projected production goals. Delegates duties to staff; coordinates with mobile chairperson. Promotes positive image of CBC to community. Performs duties of Site Manager in their absence.