This position is responsible for performing whole blood collection in donor centers and mobile sites; conducts donor registration, interviews, draw, and donor care; performs regulated pre- and post-collection functions including storage and transportation of blood; promotes a positive organizational image; designated as essential during severe weather or emergency operations.

$25,000 sign on bonus available

Primary Duties, responsibilities or Activities Required by Job

• Provide excellent customer service by acknowledging the donor, treating donors in a respectful manner, and striving to provide each donor with a positive and pleasant experience which would encourage their return.
• Perform all aspects of whole blood collection as required.
• Conduct donor interviews and evaluate donor suitability based on current Standard Operating Procedures and criteria.
• Obtain and document donor hemoglobin and vital signs (blood pressure, pulse, temperature, weight, and height).
• Maintain confidentiality of all donor information.
• Perform site preparation, phlebotomy, and discontinuation of whole blood procedures; monitor donor progress and respond promptly to adverse reactions; ensure collected product meets standards.
• Perform pre- and post-draw activities including quality control, processing and packing of blood products, cleaning equipment, restocking supplies, proper handling of controlled supplies, and assisting with pre-draw setup and post-draw packing for mobile operations.
• Works in donor centers and mobile collection sites as assigned; travels between sites as required to meet operational needs.

Required Minimum Education & Experience

Education:

High School Diploma or General Educational Development (GED).

Related Experience:

Experience interacting with customers or the public in a service-oriented setting.

Preferred Qualifications

Required Knowledge, Skills & Abilities (KSA's)

Knowledge:

• Ability to read and interpret medical, technical, regulatory, and quality procedures. 
• Working knowledge of Microsoft Office applications, Outlook, desktop applications, and computer software systems.  

Skills:

• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Effective written and oral communication; strong attention to detail and organization; accurate numeric transcription. 
• Persuasive and customer service skills; cultural competency to communicate effectively with diverse individuals and groups. 

Abilities:

• Resolve donor and customer concerns and maintain composure under pressure. 
• Work in a team environment or independently; be responsive and available to management as issues arise. 
• Use logic and reasoning to evaluate alternatives and solve problems within established policies and procedures. 
• Plan and coordinate multiple workflows; monitor donor reactions and qualitative medical information as appropriate to role. 

At Community Blood Center of Greater Kansas City, we have a passionate enthusiasm for service excellence. We believe diversity drives innovation, and we strive to cultivate a workforce as dynamic and diverse as the communities we serve. CBC seeks creative visionaries who thrive in a culture that fosters growth and advancement. We invite you to build and evolve with a global institution committed to excellence in blood banking, transfusion medicine and cellular therapies, and innovative research. Explore our career opportunities, and learn more about how your skills and expertise can save lives and strengthen communities locally, nationally, and around the world.