The Account Manager is responsible for cultivating and expanding relationships within the accounts of their assigned territory in order to achieve blood collection goals and ensure the blood center can meet the demands of hospitals and patients. The Account Manager manages assigned accounts/territories, through planning, developing, and promoting blood donor recruitment activities. This role is also responsible for educating donors, sponsors, and the community regarding donor recruitment and NYBC enterprise-wide activities to meet patient needs.

Primary Duties, Responsibilities or Activities Required by Job

• Accountable for achieving monthly and annual blood collection goals in the assigned territory through the planning and organization of blood drives and donor center events in partnership with account sponsors. Ensures accurate projection rates and efficient pre-drive promotion and donor scheduling for assigned accounts in adherence to all department guidelines, while driving cost-effective blood drives.
• Coordinates meetings and collaboration with blood drive sponsors. Motivates, inspires and educates sponsors on ideal blood drive promotion.  Manages daily blood drive recruitment activities to optimize blood drive performance; identifies and resolves issues affecting achievement of daily collection goals, maintains outstanding communication internally and externally and works to ensure quality customer service. This includes interfacing with other Donor Resources staff, internal departments, sponsors, and volunteers.
• Prepares and delivers high-impact meetings and presentations. Organizes, develops, and educates sponsors, coordinators, and recruitment committees, providing appropriate support and materials for effective blood drive promotion. Participates in the planning of special recruitment events, sponsor/donor recognition programs, and sponsor workshops.
• Offers strategic insights tailored to each market segment in order to optimize blood drive performance. Uses marketing tools and strategies to develop and evaluate sponsor accounts to achieve maximum donor participation. Identifies potential markets and prospects; evaluates, qualifies, and develops recruitment/sales methodologies for new sponsor accounts to ensure ongoing expansion of the donor base.
• Secures and maintains accurate and up-to-date information on assigned accounts in account calendar software. Responsible for generating reports related to blood drives.
• Functions as a steward of the brand by increasing visibility and participation in community events, chambers, and member organizations. Serves as a subject matter expert on blood industry topics and may speak at conferences or relevant industry or interest group meetings.
• Plans, evaluates, and schedules blood drives in cooperation with the divisional calendar manager, to achieve collection goals, optimize utilization of staff and other resources, and ensure even and predictable collections through the calendar year, including holiday and school breaks. This includes continuous review and analysis of blood drives, confirmation status, open capacity, and critical details to their overall performance.
• Works as part of a team to support achievement of divisional goals, offering flexibility and collaboration to balance the collection calendar and schedule of mobile events. 
• Assists with vacant territory coverage and supports other divisional territories as needed to ensure achievement of regional or divisional goals.

Other Secondary Functions

• Participates actively in various departmental projects including, but not limited to, high school workshops, education events, and award luncheons.
• Provides applicable training to new Account Managers.
• Demonstrates flexibility in hours worked, including evenings and weekends as needed.
• Performs other related duties as assigned.

Required Minimum Education & Experience

Education:

Bachelor’s degree preferred or 4+ years equivalent experience  or any combination of the two with emphasis in one or more of the following areas: Sales, public relations, management, education, customer service, business development, or non-profit.

Related Experience

Minumum 2 years of progressively responsible experience in one or more of the following:

• Account management
• Territory sales or business development
• Donor recruitment or nonprofit fundraising
• Healthcare sales, medical services, or community-based outreach
• Customer relationship management in a performance-driven environment

Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Preferred Qualifications

Blood banking experience

Two years of experience in sales, marketing, and/or customer service experience preferred

Required Licenses / Certification

Valid Driver's License

Vehicle Requirement

Must have own vehicle in reliable condition

Travel Requirement

Local travel 75+% of the time with infrequent domestic travel

Required Knowledge, Skills & Abilitie (KSA's)

Knowledge

• Working knowledge of Sales and Marketing practices and techniques
• Knowledge of Data Systems
• Working knowledge of computer software packages with proficiency in Word, Excel Outlook required.
• Knowledge of State Driving Laws as applicable

Skills:  

• Excellent interpersonal communication skills and professional demeanor.
• Strong follow-up and time management skills
• Project management skills
• Training and presentation skills
• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Self-starter while working well in a strong team environment

Abilities:

• Ability to work a non-traditional schedule, which may include evenings and weekends.
• Ability to organize and prioritize tasks.
• Ability to work well under pressure and meet deadlines.
• Ability to lead others through coaching/training.
• Ability to work effectively with diverse people at all levels of organizations in a collaborative way.
• Ability to work in a fast-paced environment with demonstrated ability to handle multiple tasks and demands
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to organize and prioritize tasks.
• Ability to prepare and deliver clear, concise and effective written and oral communications.
• Ability to troubleshoot and problem-solve.
• Ability to deal with change and unpredictability on a daily basis.
• Collaborate with others and work effectively in a team environment
• Ability to provide highest quality service to all customers
• Ability to work independently with remote supervision.
• Identify and implement actionable steps to resolve problems

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.